| What is Velvet Guide? |
An independent digital publication creating editorial-style travel guides shaped by atmosphere, memory, and slow discovery. Each guide is delivered as a downloadable PDF. |
| How do I receive my guide after purchase? |
After completing your purchase, you will receive an email with a download link. You can also access your download anytime from your order confirmation page. |
| What file format are the guides in? |
All guides are delivered in PDF format, optimized for reading on phones, tablets, and desktop devices. |
| Do I need a special app to open the guide? |
No special app is required. Any standard PDF reader works — including built-in readers on iPhone, Android, Mac, and Windows. |
| Can I print the guide? |
Yes, the PDF is print-friendly. However, the guides are designed primarily as digital reading experiences optimized for screens. |
| How many times can I download my guide? |
You can download your guide multiple times from your order confirmation link. If you experience any issues, please contact us. |
| Do you offer refunds? |
As all products are digital, we do not offer refunds once a purchase is completed. Exceptions apply for missing download links, corrupted files, or accidental duplicate purchases. See our Refund Policy. |
| I haven't received my download email. What should I do? |
Please check your spam or junk folder first. If you still cannot find it, contact us with your order number and we will resend the link promptly. |
| Will there be more city guides in the future? |
Yes. New editions are in development. Subscribe to our newsletter or follow our blog to be notified when new guides are released. |
| Still have a question? |
→ Get in touch |