Return & Refund Policy

Last updated: May 2026

At Velvet Stay Guide, we create digital editorial travel guides and downloadable PDF products designed for personal use and inspiration.

Because all products are delivered digitally and become instantly accessible after purchase, we do not accept returns, exchanges, or cancellations once an order has been completed.

Digital Products

All products sold on this website are digital downloads. No physical items will be shipped.

Once payment has been successfully processed, customers receive immediate access to the purchased content. Due to the nature of digital goods, all sales are considered final.

Exceptions

If you experience any of the following issues, please contact us and we will do our best to help:

• You did not receive your download link
• The file is corrupted or inaccessible
• You accidentally purchased the same product more than once

Requests are reviewed on a case-by-case basis.

Contact

For support or questions regarding your order, please contact: velvetguide.info@gmail.com

We typically respond within 2–3 business days.